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Customer Care Agent

National Health Insurance Company - Daman Abu Dhabi, UAE Posted 2018/08/15 10:26:34 Expires 2018-10-14 607 People have applied Ref: JB1001852631 Source: TAMM

Job Description

Main Duties: • Receive customers’ inquiries, feedback and complaints through inbound calls • Capture and register feedback in the system • Channel customers’ feedback and conduct follow-ups if and when required • Conduct out bound calls for various advisories i.e. reminders on renewals, campaigns etc. • Perform duty on shifts and public holidays as per business requirement • Implement policies and procedures as per published guidelines

Skills

Skills and Competencies: • Good command of written and spoken English and Arabic • Basic analytical, execution, problem solving and decision making skills • Ability to acquire and apply new skills • Flexible and able to work under pressure • Respect and maintain confidentiality • Demonstrate drive to ensuring results and quality of work • Good level of customer service orientation and professionalism in all interactions • Able to work in a multi-cultural environment and support teamwork and knowledge sharing in order to achieve goals and deliverables • Basic knowledge of health insurance concepts • Good knowledge of Microsoft applications

Job Details

Job Location Abu Dhabi, UAE
Company Industry Customer Service; Insurance; Banking
Requirements Employer (Private Sector)
Job Role Customer Service
Manages Others No
Number of Vacancies 1
Job Code 1001852631/2018

Preferred Candidate

Career Level Mid Career
Years of Experience Min: 0 Max: 2
Residence Location Abu Dhabi, United Arab Emirates
Nationality United Arab Emirates

About This Company

National Health Insurance Company - Daman

Insurance United Arab Emirates www.damanhealth.ae

Daman provides affordable quality healthcare solutions to suit your needs
Specialized Health Insurance services with an emphasis on customer care
The market leader with experienced staff that you can rely on.

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