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Main Duties: • Receive customers’ inquiries, feedback and complaints through inbound calls • Capture and register feedback in the system • Channel customers’ feedback and conduct follow-ups if and when required • Conduct out bound calls for various advisories i.e. reminders on renewals, campaigns etc. • Perform duty on shifts and public holidays as per business requirement • Implement policies and procedures as per published guidelines
Skills and Competencies: • Good command of written and spoken English and Arabic • Basic analytical, execution, problem solving and decision making skills • Ability to acquire and apply new skills • Flexible and able to work under pressure • Respect and maintain confidentiality • Demonstrate drive to ensuring results and quality of work • Good level of customer service orientation and professionalism in all interactions • Able to work in a multi-cultural environment and support teamwork and knowledge sharing in order to achieve goals and deliverables • Basic knowledge of health insurance concepts • Good knowledge of Microsoft applications