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Manager, Business Services

National Health Insurance Company - Daman UAE Posted 2018/10/04 04:24:28 Expires 2018-12-03 103 People have applied Ref: JB1001852843 Source: TAMM

Job Description

Standard duties: • Develop and implement a department strategy according to the company strategy, set departmental and operational goals and initiate measures to reach these goals and to improve the overall department performance • Lead the performance management process that measures and evaluates progress against departmental goals • Responsible for a result-oriented management and development of people and resources, including provision of a strong day-to-day leadership presence involving resource allocation, monitoring, reporting, and conducting regular staff meetings • Manage the department expenditure and requirements, keeping in mind its impact and utilization on the financial budget • Foster organizational culture by establishing quality awareness and service orientation and complying and implementing processes such as Project Management and Change Management • Initiate, develop, implement and ensure adherence of policies and procedures • Promote and support the recruitment and development of UAE Nationals to significantly contribute to Daman’s strategic goal Department Specific: • Provide an effective liaison between the business departments, the ITS Executive Committee and the information technology services department • Provide direction to project teams including assignment of individual responsibilities, tasks and technical functions • Provide the necessary supporting documentation for the Business Operations areas to evaluate, prioritize and determine the cost effectiveness of information technology initiatives • Interface regularly with business unit managers to define projects direction and systems change priorities • Implement and maintain processes and set of documentations related to the Software development lifecycle related to Requirements analysis using the Requirements management methodologies and tools. • Maintain a close and strong relationship with the rest of the ITS teams including Enterprise Architecture, Solution delivery and the IT Operations • Ensure and promote the implementation of the defined Enterprise Architecture principles and target architecture. Develop roadmaps of core products together with the EA teams • Promote and communicate the work of the ITS units to the rest of the Daman business units • Initiate, participate and contribute at a high level to any ongoing business activity which will create substantial ITS demand • Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the ITS with business priorities and facilitate demand capturing • Attend all relevant Business and decision making forums which deal with future ITS demand and new requirements • Ensure that the department is producing enough work to fill the capacity of the development teams following the business priority model • Liaise with the business units to shape and implement the demand management processes as well as the regular liaison / relationship management interactions • Ensure capture of business requirements in a structured way with high quality in order to have a consistent basis for estimation and scheduling of the implementation • Be proactive in introducing new relevant practices in business analysis and project management within the team, such as Design thinking, Agile project management, Product roadmaps, etc.


• Ability to document and diagram systems and business processes, and migration procedures with minimal background information. • Proven ability of managing large projects • Proven ability to document use cases. • Strong stakeholder management skills, able to acquire input and lead discussions with a wide-ranging group of stakeholders across both business and ITS teams • Dynamic, self-driven with strong business understanding and background • Strategic thinking with strong focus on results and high quality of work and able to “think out of the box” • Very good leadership skills including people management, selection and development skills • Proven ability in managing a team of 10 people or more • Very good command of written and spoken English; knowledge of Arabic language is an added advantage • Very good analytical, planning, forecasting, execution and problem solving skills • Continuously acquire and refresh functional knowledge, skills and competencies • Flexible and able to work under pressure • Respect and promote trust and confidentiality • Strong level of customer service orientation and professionalism in all interactions • Very good communication, negotiation, and presentation skills • Broad knowledge of health insurance concepts • Good knowledge of Microsoft applications • Experienced in managing a multi-cultural environment and promote teamwork and knowledge sharing in order to achieve goals and deliverables


Bachelor degree in IT/Systems engineering or relevant

Job Details

Job Location UAE
Company Industry Insurance
Requirements Employer (Private Sector)
Job Role Technology
Joining Date 2019-01-01
Employment Status Full time
Employment Type Permanent
Manages Others Yes
Number of Vacancies 1
Job Code 1001852843/2018

Preferred Candidate

Career Level Director/Head
Years of Experience Min: 8 Max: 10
Gender Male
Degree Bachelor

About This Company

National Health Insurance Company - Daman

Insurance United Arab Emirates www.damanhealth.ae

Daman provides affordable quality healthcare solutions to suit your needs
Specialized Health Insurance services with an emphasis on customer care
The market leader with experienced staff that you can rely on.

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