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Standard duties: • Support in the development and implementations of department strategy according to the company strategy, responsible in setting section’s operational goals, initiate measures and have accountability in reaching these goals to improve the overall unit’s performance. • Support the performance management process that measures and evaluates progress against departmental goals. • Responsible for a result-oriented management and development of people and resources, including provision of a strong day-to-day leadership presence involving resource allocation, monitoring, reporting, and conducting regular staff meetings. • Manage the section’s expenditure and requirements, keeping in mind its impact and utilization on the financial budget. • Foster organizational culture by establishing quality awareness and service orientation and complying and implementing processes such as Project Management and Change Management. • Develop, implement and ensure adherence of policies and procedures. Department Specific: • Define, manage the escalated business application support cases received via the IT Helpdesk to meet the SLA’s that are in place by coordinating internal IT resources and external suppliers and to ensure 24 X 7 service availability. • Monitor and ensure that the application meets or exceeds the Key Metrics that have been established. • Patching by prioritize and ensure quality development of patches that are deployed to the production environment • Coordinate application releases with cross functional teams to ensure all the related information is gathered to successfully deploy patches and application releases with minimal disruption to customers. • Provide risk assessments in supporting new projects • Recommend changes or enhancements in available information technology after getting the feedback from the business • Engage in ongoing research of emerging trends and new technologies which may benefit the corporation goal of strategically implementing technology to enhance business performance, and specifically support the support services function • Develop an overall monitoring framework related to business applications support
• Good understanding of all aspects of enterprise application suites (networks, database configuration, server configuration, web server optimization, load balancing hardware, SQL tuning, etc.) • Web services knowledge, including ability to work with technical teams to configure web services • Experience with Mobile applications and mobile application support • Dynamic, self-driven with strong business understanding and background • Strategic thinking with strong focus on results and high quality of work and able to “think out of the box” • Very good leadership skills including people management, selection and development skills • Very good command of written and spoken English; knowledge of Arabic language is an added advantage • Very good analytical, planning, forecasting, execution and problem solving skills • Continuously acquire and refresh functional knowledge, skills and competencies • Flexible and able to work under pressure • Respect and promote trust and confidentiality • Strong level of customer service orientation and professionalism in all interactions • Very good communication, negotiation, and presentation skills • Broad knowledge of health insurance concepts • Good knowledge of Microsoft applications • Experienced in managing a multi-cultural environment and promote teamwork and knowledge sharing in order to achieve goals and deliverables
Bachelor's degree in Information Systems, Information Technology (IT), Computer Science or Enginee